Seabuckthorn International Inc. 

Privacy and Service Commitment

Pricing, Payment & Taxes
Pricing 
The price in effect when we receive your order will be the price that is charged. 
No COD orders accepted. 

Payment Information 
Current billing address and phone information must be included in every order. 
Visa, Mastercard, American Express, Discover and PayPal are accepted. 

Taxes 
GST is charged to all Canadian orders.
TVQ Sales Tax will be charged to Quebec customers.

Shipping Alternatives
Seabuckthorn International commits to shipping orders within 72 hours of notification of payment.

Seabuckthorn International Inc. employs the eParcel Shipping module from Canada Post. This shipping module will allow you to choose your delivery method, delivery time and shipping fees. With eParcel we are able to support the flexible delivery option which allows you to received your order at night or on the week-end. The shipping cost is calculated by the Canada Post eParcel Shipping Module at the time of purchase and is based on the weight and size of the package and the method of shipping that is selected.

Return Policy
What can be returned:
We hope you enjoy each and every product purchased from Seabuckthorn International Inc.   However, should your product be damaged in shipment, or the wrong item shipped, or if you wish to return an unopened bottle for any reason, you may receive a full refund or a replacement product. 

Please follow the steps below before returning any items to us:

1. Contact the Seabuckthorn International Inc. Customer Service Department at sbt@seabuckthorn.com  prior to returning any products. In your email, indicate:
    

   • Your name, phone number, and email address

   • Your order number

   • The items you wish to return

   • The reason for your return (incorrect item, damaged item, dissatisfied with product, etc.)

   • Whether you would prefer a replacement item, store credit, or a refund on your credit card

    

2. A customer service representative will respond with a Return Authorization.

3. Return your unopened product(s) via commercial carrier or the U.S. Post Office to the address provided in the Return Authorization.

4. Upon receipt of the returned items, we will issue either store credit or a refund on your credit card, or ship a replacement item, depending on your request. Please note that shipping charges cannot be refunded.

If you have any questions about our return policy or about your order, please do not hesitate to contact us at sbt@seabuckthorn.com
 

The Seabuckthorn International Inc. Customer Service Center
We are always pleased to hear from customers and potential customers!

Seabuckthorn International Inc.
Customer Service Department
4154 Ponderosa Drive
Peachland, BC  VOH 1X5  CANADA
Phone: 250 767 6100  Fax: 250 767 9156
cs@seabuckthorn.com
Hours: Monday-Friday 9:00 AM - 5:00 PM PST
E-mail: sbt@seabuckthorn.com

Privacy & Other Consumer Issues

• Do you collect information from visitors to your website?
  Seabuckthorn International Inc. does not collect any information from visitors to its website without their consent. Information that you provide in an online application, a survey, or other website feature is used only for the purposes stated in the description of that feature. 
   
• Do you use cookies on your website?
  We use cookie technologie in our shopping cart area only for the exclusive purpose of maintaining your current order. Seabuckthorn International Inc. does not use cookie technology anywhere else on its website.

• What other information do you collect from customers?
  The Seabuckthorn International Inc. Customer Service Center responds to e-mail, telephone, fax and all other inquiries received. To best answer your question or satisfy your request, we may require additional personal information. We also use the information gathered from customer correspondence to improve our services. 
   
• Do you sell customer information to outside parties?
  Seabuckthorn International Inc. maintains high standards to ensure customer privacy. We do not sell customers’ personal, financial or transaction information to third parties. 
   
• How secure is your website?
  Seabuckthorn International Inc. takes every technological precaution to ensure the security of your account. All Internet transactions with SII shopping cart require a secure connection. The Seabuckthorn International Inc. trading site uses a VeriSign^TM Secure Server Digital ID^SM and Secure Sockets Layer (SSL) technology to verify identity, to enable secure communications, and to encrypt transactions.
   
• What quality of service commitments do you make?
  Seabuckthorn International Inc. is committed to ship your order as fast as possible according to the shipping method you have chosen in the shopping cart. 
   
• How can I contact Seabuckthorn International Inc. if I have a question?
  You have the opportunity to contact Customer Support by phone, e-mail or fax, to ask questions or provide suggestions to Seabuckthorn International Inc. Online. 

   

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  Shopping Cart Consumer Issues

• Security of data passed over the Internet - Cliqshop employs industry standard SSL technology as implemented by Netscape for Secure Web Service. Cliqshop certificate is from Verisign, the defacto standard for Digital ID's. Exchanging data with Cliqshop is completely secure.
   
• Security of data received by Cliqshop - All order information of a personal nature or in any way related to payment information (checks, purchase orders, credit cards) is encrypted by Cliqshop before it is saved. Cliqshop uses a private key system for our internal temporary storage. Further, the data is only decrypted as it is read for relay to the Merchant who picks up the data through a secure Web session. Cliqshop NEVER exposes unencrypted information to the Net.

• The Cliqshop checks for an existing shopping cart for the user based on cookie identification from the Customer's
  browser. If none is found none a new cart file was created.
   
• The default cookie setting will pass a cookie to the user's browser if the browser can accept cookies. The cookie is set for 3 hours only. If the browser is not a known 'cookie eater' the Cliqshop will drop down to the IP method described next. The advantage of cookies is that they are specific to the browser. Even if several people from behind a single firewall or proxy access our site at the same time, they can all maintain their own shopping carts without cross over. If a user looses Internet connectivity, then returns to our site, their cart will still exist. If the user refuses the cookie, or has cookies turned off, there is no way for Cliqshop to know this. The shopping cart will fail. So it is important that you have cookie enable in order to use our shopping cart. The cookie is temporary and is set for 3 hours only.