Seabuckthorn International Inc. 

Privacy and Service Commitment

 

Pricing, Payment & Taxes
Pricing 
The price in effect when we receive your order will be the price that is charged. 
No COD orders accepted. 

Payment Information 
Current billing address and phone information must be included in every order. 
Visa, Mastercard, American Express, Discover and PayPal are accepted. 

Taxes 
GST is charged to all Canadian orders.
TVQ Sales Tax will be charged to Quebec customers.



Shipping Information

Shipping Alternatives
Seabuckthorn International commits to shipping orders within 72 hours of notification of payment.

Seabuckthorn International Inc. employs the eParcel Shipping module from Canada Post. This shipping module will allow you to choose your delivery method, delivery time and shipping fees. With eParcel we are able to support the flexible delivery option which allows you to received your order at night or on the week-end. The shipping cost is calculated by the Canada Post eParcel Shipping Module at the time of purchase and is based on the weight and size of the package and the method of shipping that is selected.

 

Return Policy
What can be returned:

We hope you enjoy each and every product purchased from Seabuckthorn International Inc.   However, should your product be damaged in shipment, or the wrong item shipped, or if you wish to return an unopened bottle for any reason, you may receive a full refund or a replacement product. 


Please follow the steps below before returning any items to us:

The Procedure to follow when returning a shipment:
 
  1. Contact the Seabuckthorn International Inc. Customer Service Department at sbt@seabuckthorn.com  prior to returning any products. In your email, indicate:
     

     

  2. A customer service representative will respond with a Return Authorization.

  3. Return your unopened product(s) via commercial carrier or the U.S. Post Office to the address provided in the Return Authorization.

  4. Upon receipt of the returned items, we will issue either store credit or a refund on your credit card, or ship a replacement item, depending on your request. Please note that shipping charges cannot be refunded.

We cannot accept any returns or process any refunds if the above conditions and procedures are not followed. Do not return any products without first contacting us at sbt@seabuckthorn.com

If you have any questions about our return policy or about your order, please do not hesitate to contact us at sbt@seabuckthorn.com
 



 

The Seabuckthorn International Inc. Customer Service Center
We are always pleased to hear from customers and potential customers!

Seabuckthorn International Inc.
Customer Service Department
4154 Ponderosa Drive
Peachland, BC  VOH 1X5  CANADA
Phone: 250 767 6100  Fax: 250 767 9156
cs@seabuckthorn.com

Hours: Monday-Friday 9:00 AM - 5:00 PM PST
E-mail: sbt@seabuckthorn.com


Privacy & Other Consumer Issues